Shipping Returns


How is sales tax calculated?

Elementa Silver will collect and remit sales taxes based on the purchase price of the products, according to applicable tax rates in the state to which the shipment is destined.

How much is Shipping?

Our shipping rates are based upon the weight of the package and the service you select. 

How Do I Cancel My Order?

The fulfillment of your order begins as soon as it is submitted and usually cannot be stopped once the order is submitted. Please contact for instructions on how to return the order if you do not wish to keep it.

Does Elementa Silver Ship outside of the US?

Orders placed on this website ( can only be shipped to the U.S. We will update this page as soon as we offer products outside the U.S.

Return Policy

What is your Return Policy?

Elementa Silver offers a 30-day, 100% full refund guarantee on all Elementa Silver products, minus the cost of shipping.

How do I return an item?

Return or exchange any Elementa Silver item in just three simple steps:

  • Package your return securely. Be sure to enclose a copy of your invoice.
  • Send it back to us using a trackable delivery service.
  • Contact and get a Return Merchandise Authorization (RMA) number.
  • Returns must be shipped to us within 30 days of the date you received your order.
  • Please do not combine orders for return; only one order per package.

Send USA returns to:

Elementa Silver Returns Department

Novis Inc.
PO Box 518 
Payson, Utah 84651

Elementa Silver will process your refund within 1 week of receiving your return.

Be sure to keep the return tracking number for your records.

Elementa Silver does not refund shipping charges.

Can I exchange an item?

You can exchange an item by following the 3 simple steps above to process your return and contacting to request your exchange product.

My item arrived damaged. What do I do?

We’re sorry to hear that. We realize it is an inconvenience for you and hope to make this as easy for you as possible. Please contact us at your earliest convenience by contacting, and one of our representatives will work quickly to get a replacement product sent to you.

We are sorry

To our loyal customers, we are reducing our product line to focus on the most in-demand products. By eliminating low-selling items, we can streamline our operations and allocate resources more effectively. 

This decision was made based on data analysis, market trends, and customer feedback. 

We apologize for any inconvenience this may cause you but rest assured we are still here to offer you the best oral care products on the market.