At Elementa Silver, we strive to provide you with the highest quality consumable oral hygiene products. Due to the nature of our products, which are consumable and intended for personal use, we regret to inform you that returns are not accepted except in cases of damaged or defective items.

Damaged or Defective Items:
If you receive a damaged or defective product, please contact our customer service team within [7] days of receiving your order. To expedite the process, please provide clear photographs of the damaged or defective items along with your order details. Once we have assessed the issue, we will work with you to provide a replacement or offer a refund, whichever is applicable.

Cancellations:
We understand that circumstances may change, and you may need to cancel your order. If you wish to cancel your order, please contact us as soon as possible. However, please note that once an order has been processed and shipped, it cannot be canceled.

Refunds:
Refunds for damaged or defective items will be issued to the original form of payment within [X] business days of our receipt and inspection of the returned product. Please note that shipping and handling charges are non-refundable unless the return is due to an error on our part.

Contact Us:
If you have any questions or concerns regarding our returns and refund policy, please don’t hesitate to contact our customer service team. We’re here to assist you and ensure your satisfaction with our products and services.